What do you do with the private information I give? We believe that your personal information deserves protection. canwax.com uses your personal information for the following purposes: to create your canwax.com account to facilitate the ordering process to personalize the delivery of the content contained within the canwax.com website Your account and personal information is safe with us. canwax.com respects your privacy. Keeping your personal and financial information private is particularly important to us. We may use information from your account based on your site visits to generate statistics and aggregate reports for internal use which may be shown to affiliates, subsidiaries, licensees, successors and partners. These statistics and aggregate reports will not contain any personally identifiable information and your identity will be kept anonymous. Canwax Inc. will not sell, rent or lend your personal account information and you will not be contacted directly by any 3rd party. If you purchase products from Canwax Inc., the information you give, such as your credit card number, purchase information and contact information, is provided to the banking merchants. This is simply to enable transactions to take place. We also are obligated to determine credit-worthiness of our customers. What security measures do you take with my private info? When you transmit account information to complete a purchase or for verification purposes, it is always transmitted in encrypted format. We use the industry-standard, 128-bit SSL (secure socket layer) encryption. Client and transaction information is stored on a secure server. To view details on our security measures and certificate, click on the Verisign logo at the customer checkout screen. To verify if you are on a secure page, you should always look for the “lock” icon that will be displayed in the lower right corner of your screen with Internet Explorer Browsers and the lower left side of the screen for Netscape browsers. While we strive to protect your personal information, Canwax Inc. cannot ensure or warrant the security of any information during transmission to, or from, our online products or services, and you do so at your own risk. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Most banks or credit card providers either cover all charges resulting from unauthorized use of your credit or limit your liability to $50 CDN. Check your credit card agreement to confirm your coverage for liability. Other Unfortunately, we feel the need to issue the following policies. We do everything in our power to provide quality product and service. However, not all customers come to us with good intentions which can cause undue stress on our team. By doing business with Canwax you agree to abide by the following policies: Zero tolerance policy on abuse We have a zero tolerance policy towards violence and aggression. No member of staff will be subjected to violent, threatening and abusive behaviour either in person, on the phone or in writing. Conversations will be terminated, emails will not be returned and if we have not yet shipped your order, it will be cancelled and your funds returned. You will also be barred from placing further orders. Cyberbullying/Fraud We will seek whatever remedy is available to us to collect on credit card fraud such as handing over all documentation to the authorities. This includes using false credit cards or making unwarranted charge backs. Threats of “bad reviews” if you are unhappy with an item or your demands are not meant. We do everything we can to rectify legitimate issues. Making false or derogatory comments about Canwax Inc., the company or products for the purpose of harming the company. This includes statements such as, “If you don’t do what I am asking, then I will leave a bad review or will go on social media to ruin your business.”